D|C|CADD provides sixty (60) days of telephone technical support to anyone purchasing Autodesk desktop (non-client-server applications) software from us. We provide the same sixty days of support to government entities and Strategic Accounts purchasing from Autodesk and naming D|C|CADD as the supporting reseller. We also provide 60 days of telephone technical support when you purchase desktop software directly from Autodesk's eStore and name D|C|CADD as the supporting dealer. For telephone technical support call 800.454.5499.

Additionally, our Autodesk Subscription customers enjoy free telephone technical support as long as their subscription agreement for desktop products remains active and is assigned to us. Customers changing their Assigned Reseller to D|C|CADD while a Subscription Agreement is active may have to wait until the Agreement renews before we provide free support.

Because of their complexity and requirement for correct implementation, we cannot provide free support on the Autodesk client-server applications such as Autodesk MapGuide, Autodesk Vault and Autodesk Productstream. We provide installation, implementation and support services for client-server applications for a fee.

After your initial free period expires we offer technical support contracts. In fact, we offer these support contracts to anyone needing quality support regardless of where you bought your software. Our support contracts are based upon the use of "tokens" as explained in the next section of this web page.

If you'd like to research the problem on your own, check out Autodesk's support site. It contains an extensive knowledge base of technical documents and help files.

Additionally, Autodesk hosts a series of discussion groups where hundreds of experts from around the world provide free advice and assistance.

Support Contracts
D|C|CADD’s Premier Support Center offers a variety of telephone technical support contracts for all Autodesk software packages including AutoCAD, AutoCAD Architecture, Revit, Land Desktop, Civil 3D, Inventor and more. Technical Support is available through a "token" system and a pay-as-you-go system.

Tech support tokens are a handy way to receive tech support if you don’t need to call often. Support tokens are available in 5 packs or 11 packs. You use a token each time you call with a technical support incident. An incident is any single technical support issue, no matter how long it takes or how many calls it requires to solve the problem. This is an especially good plan if you have a lot of AutoCAD licenses but don't need to call for help very often.

Per Incident Fee is a fancy way of saying “pay as you go”. No contract is required, you just pay per incident. An incident is any single technical support issue, no matter how long it takes or how many calls it requires to solve the problem. Have a credit card handy, or a P.O. if you have an account with us, when you call.

Telephone technical support is available during our normal business hours, 8 AM - 5 PM Central Time, Monday through Friday.

On-site support and installation as well as a full range of specialized consulting services are also available. D|C|CADD has been designated an Autodesk Premier Support Center which reflects our high level of expertise in supporting Autodesk products.